Colin McArdle
Four common challenges businesses experience with people-driven processes and how to overcome them
Discussing four issues that businesses commonly experience around their people-driven processes and ways they can be dealt with.
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Colin McArdle
Aug 10, 2021
How to reduce costs, improve customer service and make more money in the service industry with Lean
Lean has a long history in manufacturing, but over the last couple of decades, we’ve seen it increasingly applied to the service industry.
Colin McArdle
Jun 30, 2021
Are you giving your sales team the chance to succeed? – why poor processes can let businesses down
In the fast paced society in which we live in, are you making it easy for customers to buy and for your sales team to sell?
Colin McArdle
Jun 7, 2021
A life in units (Part 4): ‘It’s just not cricket’ – fielding your strongest team
In the final part of our ‘life in units’ series, we look at the importance of understanding and planning around a team’s skills set. We...
Colin McArdle
May 31, 2021
A life in units (Part 3): Too busy for help = too busy for change – Driving change in services
Albert Einstein has been credited with saying that the definition of insanity is doing the same thing again and again and expecting...
Colin McArdle
May 24, 2021
A life in units (Part 2): Top Gun: Managing your ‘Maverick’ – management challenges in the services
Sat on a beanbag watching ‘Top Gun’ on a glitchy VHS tape as a teenager, I didn’t appreciate the common management challenges sitting...
Colin McArdle
May 17, 2021
A life in units (Part 1): Driving revenue creation in the professional services sector
At the end of each day, I religiously look at my fitness tracker to see how many steps I’ve taken and whether I’ve hit the magic 10,000....
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